Keep your customers using these three phases.
Considering the current situation globally I decided to make a short video for my clients to help them understand what they need to do to retain customers at this time. It ended up being a little long than I had planned (14 mins), but in it I describe the three phases of change that need to be managed.
These are the phases you need to manage as a health club operator
- Reduce Exercise Phase
- Isolation Phase
- Returning Phase.
As this week progresses I am sure I will have more ideas about what operators can do and will update within our lunchtime lesson posts on LinkedIn, Facebook, Twitter and Instagram.
If you have any questions email me at [email protected]
Please share the video
If you are not comfortable sending people to this website to watch the video you can download the video from Vimeo and embed it somewhere you feel more comfortable.
Paul Bedford PhD
Retention Guru Ltd
+44 (0) 7956 311 899
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