Here are the most common mistakes I see operators making.
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Coaching Services from Retention Guru
We identify no cost/low cost changes in your business to improve retention
In person or online
We review your data so you can make informed choices
We then conduct a Q&A sessions based on the data analysis and your current situation
We provide suggestions on how to rapidly improve retention within your business
We highlight the key areas you need to address in a report
Specifically designed to have an immediate impact on your business
Targeting six key areas of your business
Including pre-recorded videos, live online training, tasks, activities & GSD sessions
Coaching you through the development of your initial retention strategy over two days
Available as an open training, twice per year or as a private sessions for you exclusively
The most comprehensive retention program you can complete
Open to only 12 business per year
We investigate your data then develop a member retention strategy that covers the entire period a member is with you.
Bi-weekly sessions to keep momentum up & deployment on track
Provide you with resources only available to academy members
What others are saying about Retention Guru Coaching
Ian Davis - Retention Academy
Commercial Manager | Wellington Health & Fitness Club
"We have engaged with Paul for many years... and applied the principles and guidance to our retention programme where we now have annual renewal rates at 92% per month and monthly attrition under 2%.
Due to the practices we employ we have capped our membership and have a waiting list of several hundred.
Staff are engaged in the processes and the marginal gains we make contribute to the continued success... Without Paul's regular feedback, his conventions and academy's we would not be in place we are now."
Jo Blacket - Retention Kickstart
University of Bristol
"At the University of Bristol not only do we have a health and fitness offering but we also provide opportunities to participate in 50+ sports.
Not only that but there are so many different customers types of customers, students, teaching staff, support staff, commercial customers teams and athletes.
Working with Paul gave us clarity, what to focus on, where to start, how to deliver the intervention he helped us develop and just as importantly what to stop doing. Our programs are now growing year-on-year."
Chelsey Banos - Retention Kickstart
Director of Field Support | Golds Gyms - SoCal
"I greatly enjoyed working with Dr. Bedford, he was able to explain business models and retention activities in ways that could be measured and executed.
Dr. Bedford was able to bring to life what started as a scramble of ideas and help formulate a focus plan."
Samantha - Retention Academy
CEO | C'est La Vie (Shenzhen, China)
"Running a health club in China is not easy. As an emerging market finding mentors that can talk to you openly and honestly is difficult.
I attended a live Retention Academy in Beijing along with 30 other operators. Pauls guidance has meant we have been able to increase our income by 200% open a second and third clubs and be in a stable financial position."