Possible Interaction Opportunities

In this episode I talk about possible interactions between staff and members.

When someone visits your facility throughout their customer journey, what are the possible interaction opportunities?

In your customer journey what are the possible interaction opportunities?

Where are the points in your member journey where they may come face to face with a member of staff?

and when they come face to face with that member of staff, what is it you want that member to experience?

What is the experience you want them to have?