Retention has been a key business issue in the fitness industry since the first retention report produced by Dr Melvyn Hillsdon in 2000. This was the first report on the topic to use scientific methods for reporting what was actually going on within clubs. Subsequent reports began to unravel the behaviours of members during the adoption and maintenance phases of membership. A key element identified early in the reports was that members who visited their club at least once per week in the first four weeks were more likely to stay members over the longer term.

As a result of this many operators rushed to develop gym induction systems forcing members to attend multiple appointments to ensure this four visit frequency. Little thought was given to the content of the inductions beyond extending the amount of equipment that was introduced. This lead to inductions processes that increased time with an instructor to 2-5 hours over multiple appointments. Little consideration was given to the ne...

I have spent much of the last fifteen years standing in gyms talking to members about their expectations and realities of the health club experience. In the week leading up to Easter I was once again on the gym floor. Three days of interviewing in three sites across the country. While the interviewing had a specific focus much of the insight gained from members whilst they exercised had remained the same. To few interaction if any with the staff, little support on the development of exercise programmes and beginnings of a trend to get support from the internet rather than from a member of the fitness team.

On day one while interviewing one member I asked one of the standard questions I ask. When was the last time an instructor spoke to you? The response was somewhat alarming. You were. You were the last person to speak to me, the last time you were in the gym doing this stuff. They were right I had been in this particular gym four years ago and i had spent time interviewing members I ...

It started  before Soul Cycle, an underground movement with small groups of exercise enthusiast turning up to workout together. They shared a common desire to train hard, suffer together rather than alone, motivate each other and recognise individual and group achievement. They shared a common goal. Maximize the workout and share the experience.

It began with small studios and enthusiastic instructors and then it gained momentum. The industry looked at it as a fad, something on the periphery, a small group of enthusiastic spinning participants, yoga devotees and Olympic lifters.

Then when Soul Cycle was revelaed, $112 million in anaual sales, people took notice. On the surface it looked easy to replicate. Take a small space, give it a funky appearance, coin a unique training approach and charge by the class not by the month.

Create a quality workout and user experience, make sure you can deliver it to those same high standards over and over again, price it above the norm to creat...